About Methadology

The approach epitomizes C2D’s philosophy of Dedication + Attitude + Motivation to achieve optimum outcomes for clients in the most productive manner.

The Quality Assurance (QA) function is conducted by a separate entity from the engagement / project management team. This structure ensures the QA team’s independence and objectivity concerning the assurance of high quality, professional services for clients. All of C2D's project activity is required to include QA activities as an integral part of the process for the development and delivery of services. These may include:

QA templates and documentation required for the engagement
QA metrics such as number of reviews, changes to projects schedules, milestones, deliverables
QA goals are rationale and supported
Continual improvement is encouraged and supported
QA fosters constructive communications, provide feedback, detect and prevent problems, control risk QA
Collection and analysis various of metrics obtained via the scorecard for engagements
Scorecard approach to all engagements (Direct and contractors)

Continuous Quality Management supported by C2D’s Dedication + Attitude + Motivation to ensure optimum outcomes As mentioned above the scorecard approach allows a reality check on performance and ensures ongoing improvements with more innovative ways to exceed outcomes expectations.

C2D has a closure report which has evolved into a scorecard as part of client /engagement review process and forms part of our Continuous Quality Management (C+Quality+M) and our 6 Phase Methodology. C+Quality+M is an organizational approach to customer satisfaction involving clients, resources and processes and ensures a continuous improvement program centered on client feedback, organizational recommendations and industry benchmarks.

This approach epitomizes C2D’s philosophy of Dedication + Attitude + Motivation to achieve optimum outcomes for clients. Currently feedback of the scorecard is used to identify key learning’s for the future and is communicated across the relevant staff and sub-contractors with Quality Assurance being amended accordingly. This feedback is done on an on-going basis and is key to ensuring customer satisfaction is to/or above customer expectations. We have references from many customers where we are noted for delivering results that are accurate for the organisation. These references show we have taken account of the size and culture of their organisation in our recommendations and delivery. As one of the keys to this service oriented approach we have is to listen very carefully to what the customer requires and use our broad experience to match these needs. Equally important is that the advice of C2D is 100% independent and client focused to achieve optimum outcomes.

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